Terms of Service / Master Service Agreement
These Terms of Service ("Terms") govern your use of the mobile phone repair services offered by DoorFix Mobile ("Company", "we", "us", "our"), with registered office at Cubbonpet Main Road, Bangalore 560002, Karnataka, India. By booking a Service, allowing our technician to inspect or repair your Device, or by using our website, mobile application, or any communication channel operated by us, you ("Customer", "you", "your") agree to be bound by these Terms.
If you do not agree, do not book a Service.
1. Definitions
1.1. "Booking" means a request placed by the Customer through any Channel to receive a Service.
1.2. "Channel" means our website at https://doorfixmobile.com, our mobile application, WhatsApp, telephone, or any walk-in interaction at our Shop.
1.3. "Device" means the mobile phone tendered by the Customer for inspection or repair.
1.4. "Diagnostic Fee" means the fee charged by the Company where a Device is opened or inspected internally but no repair is carried out, whether by Customer election or because the Device cannot be economically repaired.
1.5. "Extended Warranty" means the bundled six (6) month manufacturing-defect warranty described in the Extended Warranty Policy.
1.6. "Liquid Damage Indicator" or "LDI" means the colour-change adhesive sticker placed inside the Device by the Company to detect liquid contact.
1.7. "Part" means a replacement component supplied and installed by the Company, of the Company's uniform premium grade.
1.8. "Pre-Service Consent" means the Pre-Service Device Inspection and Customer Consent Form digitally signed by the Customer before any repair commences.
1.9. "Post-Service Acceptance" means the Post-Service Acceptance and Functional Test Checklist digitally signed by the Customer at handover.
1.10. "Service" means the inspection, diagnostic, repair, or replacement work performed by the Company on a Device, including doorstep visits and shop/lab work.
1.11. "Shop" means the Company's physical service centre at the address printed on the service receipt.
1.12. "Tamper Seal" means the tamper-evident sticker applied by the Company to the Device after Service.
1.13. "Technician" means a person performing a Service on behalf of the Company. While the Company is founder-operated, the term includes the founder when acting in that capacity.
1.14. "Visit Fee" means the fee charged for a doorstep visit, regardless of whether a repair is carried out.
2. Scope of services
2.1. The Company offers mobile phone repair services in Bengaluru through doorstep visits and through the Shop.
2.2. Doorstep scope. Display replacement, battery replacement, back cover replacement, speaker replacement, button replacement, and basic charging port replacement.
2.3. Shop / lab scope. Deeper component-level repairs, excluding motherboard and chip-level work.
2.4. Motherboard and chip-level work. The Company does not perform motherboard or chip-level repair in-house. Such work may be outsourced to a partner vendor only on the basis of a separate written Third-Party Vendor / Motherboard Outsourcing Consent signed by the Customer.
2.5. Devices we will not service unless declared. The Company may refuse to service, or may impose additional conditions on the service of, the following Devices:
2.5.1. Devices known or suspected to have suffered liquid contact;
2.5.2. Devices reported stolen, blocked on the CEIR portal, or with an inconsistent IMEI;
2.5.3. Devices previously opened, tampered with, or repaired by any third party;
2.5.4. Devices that have been jailbroken, rooted, or had their bootloader unlocked;
2.5.5. Devices used commercially or in rental or fleet operations, unless declared at Booking.
3. Parts policy
3.1. The Company uses one uniform grade of premium replacement Parts for all repairs. The Company does not offer tiered grades or "compatible vs original" choices.
3.2. The Company sources Parts from wholesale-retail suppliers whose own terms are "checking warranty" only. Accordingly, any replacement Part supplied under the Extended Warranty is provided at the Company's sole option and subject to availability. The Company does not guarantee a specific brand, batch, or vendor of any Part, only that the Part will meet the same uniform premium grade.
4. Booking, quotes, and pricing
4.1. Quotes. Quotes communicated by any Channel are estimates based on the symptom described by the Customer and a visual inspection. Quotes are valid for forty-eight (48) hours from the time issued.
4.2. Revised quote on opening. If, on opening the Device, the Technician identifies hidden damage, prior unauthorised repair, internal liquid corrosion, a swollen battery, a bent frame, a motherboard fault, or any other condition not visible from outside, the Technician will inform the Customer and present a revised quote. The Customer may then:
4.2.1. Accept the revised quote and proceed; or
4.2.2. Decline, pay the Diagnostic Fee, and receive the Device back reassembled to the extent reasonably possible.
4.3. Prices and taxes. Prices quoted are final amounts payable. The Company is currently a small business and is not registered under GST, as turnover is below the registration threshold under Section 22 of the CGST Act, 2017. Accordingly, no GST is charged on Services at present. If GST registration becomes applicable in the future, prices may be revised with prior notice.
4.4. Payment modes. UPI, debit card, credit card, and cash. Payment is due on completion of the Service, unless the Company has communicated an advance-payment requirement at the time of Booking.
5. Doorstep service
5.1. Visit window. The Company will communicate a time window for the doorstep visit. The Customer must be present at the address during the window with the Device and a valid identity document.
5.2. Workspace. The Customer will provide the Technician with a clean, well-lit working surface and reasonable seating during the Service.
5.3. No alternative location. The Service will be performed at the address confirmed at Booking. Customers requesting on-the-spot service at a different address may have the Visit Fee reapplied.
5.4. Photography and signatures. The Customer acknowledges that the Technician will photograph the Device before and after Service, capture the IMEI, place Tamper Seals and Liquid Damage Indicators, and request the Customer's digital acceptance of the Pre-Service Consent and the Post-Service Acceptance.
5.5. Technician safety and right to abort. The Customer must ensure that the premises are safe, accessible, and reasonably suitable for the Technician to carry out work. The Company reserves the right to abort a doorstep visit and charge the full Visit Fee in any of the following circumstances: (a) the premises are unsafe, unsanitary, or otherwise unsuitable for work; (b) the Customer or any person at the premises uses threatening, abusive, or intimidating behaviour towards the Technician; (c) the Customer is not present at the confirmed address during the agreed visit window; or (d) access to the premises is refused or not possible. The Company is not liable for any loss, damage to the Technician's tools or equipment, or personal injury sustained at the Customer's premises through no fault of the Company.
5.6. Estimated service time. Any reference to a "60-minute" or similar service time is a target estimate for standard, in-scope repairs on devices with no pre-existing complications. It is not a contractual guarantee. Actual repair time may vary depending on the condition of the Device, the complexity of the fault, the availability of Parts, and any complications discovered during the Service. The Company will communicate delays promptly. No discount, refund, or compensation is payable solely on account of a repair taking longer than the estimated time.
6. Customer obligations
6.1. Backup. The Customer is solely responsible for backing up all data on the Device before the Service. The Company does not access, copy, or back up Customer data. See the Data Loss, Backup and Device Access Disclaimer.
6.2. Device security. The Customer must remove the SIM card(s), memory card(s), and any cases or accessories before the Service, unless the Service requires their presence. The Customer should lock the Device with a screen lock or remove the screen lock at the Technician's request.
6.3. Honest disclosure. The Customer must disclose any prior repair, liquid contact, drop, impact, swelling, abnormal heating, or other history that may affect the Service. Concealment of such facts voids the Extended Warranty.
6.4. Ownership. The Customer warrants that they are the lawful owner of the Device or are authorised by the lawful owner to tender the Device for Service.
6.5. Identification. The Customer must produce a valid photo identity document on request.
6A. Pre-existing device condition
6A.1. Pre-Service inspection and acknowledgment. Before commencing any Service, the Technician will conduct a visual inspection of the Device and photograph its external condition, including any pre-existing scratches, cracks, dents, chips, discolouration, bent frame, or other cosmetic or physical damage. These photographs form part of the service record.
6A.2. Customer acknowledgment. By signing the Pre-Service Consent, the Customer confirms that the photographs accurately reflect the condition of the Device at the time of handover. The Company is not responsible for any pre-existing damage, and no claim may be made against the Company in respect of any damage that is documented in the pre-Service photographs.
6A.3. Condition not accepted. If the Customer disputes the pre-Service condition record, the Customer must raise the objection before signing the Pre-Service Consent. Once the Pre-Service Consent is signed, the documented condition is final and binding.
6B. Diagnostic fee and no-fix policy
6B.1. Diagnostic Fee applies on opening. The Company does not operate a blanket "no fix, no fee" policy. Where a Device is opened, partially disassembled, or internally inspected by the Technician — whether or not a repair is ultimately carried out — a Diagnostic Fee is payable by the Customer. The Diagnostic Fee will be communicated to the Customer before the Device is opened.
6B.2. Exceptions. No Diagnostic Fee is charged where (a) the fault is confirmed externally without opening the Device, or (b) the Company communicates at Booking that the first visit and diagnostic are free. Any such offer is subject to the conditions stated at the time of the offer and does not create a precedent for future Services.
6B.3. Unrepairable devices. If, on inspection, the Device is found to be uneconomical to repair or beyond the Company's scope of service, the Customer will be informed, the Device will be reassembled to the extent reasonably possible, and the Diagnostic Fee will be payable. The Company is not liable for any consequential loss arising from the Device being unrepairable.
6C. Device lien and right to retain
6C.1. Lien. The Company has a lien over the Device for all amounts due and unpaid in respect of the Service, including the repair charge, any Diagnostic Fee, and any applicable Visit Fee. The Company is entitled to retain possession of the Device until all such amounts are paid in full.
6C.2. Right to retain. If the Customer fails to make full payment on completion of the Service, the Company may retain the Device. The Company will not be liable for any inconvenience, loss of use, or consequential loss suffered by the Customer as a result of such retention.
6C.3. Storage of retained devices. The Company will store a retained Device with reasonable care. After thirty (30) calendar days from the date of completion of Service, if payment remains outstanding, the Company may charge a daily storage fee of ₹50 per day, and may, after a further thirty (30) days of non-payment, treat the Device as abandoned under clause 6D.
6D. Abandoned device policy
6D.1. Definition. A Device is deemed abandoned if: (a) the Customer has not collected it or arranged for its collection within sixty (60) calendar days of the date of completion of Service or the date of the Company's notice that the Device is ready for collection, whichever is earlier; or (b) the Customer is unreachable at the contact details provided at Booking for a continuous period of thirty (30) calendar days after two (2) written notices from the Company.
6D.2. Notice. Before treating a Device as abandoned, the Company will send two (2) notices to the Customer by WhatsApp and/or email at the contact details on record, with a minimum of fifteen (15) days between the first and second notices.
6D.3. Disposal. If a Device is treated as abandoned, the Company may dispose of it in any reasonable manner, including sale, recycling, or destruction, without any further liability to the Customer. Any proceeds from sale will be applied first to outstanding amounts owed to the Company, with any surplus held for thirty (30) days and then forfeited if unclaimed.
6D.4. No liability. The Company is not liable to the Customer for any loss arising from the disposal of an abandoned Device in accordance with this clause.
6E. Repair video consent
6E.1. Optional repair video service. Where the Customer opts in to the repair video feature at the time of Booking, the Technician will record a short video walkthrough of the completed repair, showing the installed Part, relevant test points, and the internal condition of the Device relevant to the repair. The video is sent to the Customer's WhatsApp number registered at Booking.
6E.2. Customer consent. By opting in to the repair video feature, the Customer explicitly consents to the Technician recording a video of the Device and its internals for the purpose described in clause 6E.1. The Customer confirms that no sensitive personal information visible during the recording (including but not limited to on-screen content, stored data, or personal files) is the responsibility of the Company, as the Technician will record only the hardware areas relevant to the repair.
6E.3. Scope of recording. The video will capture only the hardware areas directly relevant to the repair — such as the display, battery, connectors, and frame — and will not intentionally capture any on-screen personal data, messages, photos, or apps. The Customer should lock the Device or disable the screen before the recording if they have concerns about incidental screen content.
6E.4. Retention and use. The repair video is created solely for the Customer's personal reference. The Company will not publish, share, or use the video for any commercial or marketing purpose without the Customer's separate written consent.
6E.5. No warranty. The repair video is provided as a transparency feature only. It does not create any additional warranty, extend any existing warranty, or modify any exclusion set out in the Extended Warranty Policy.
7. Company obligations
7.1. The Company will perform the Service with reasonable skill and care, using uniform premium-grade Parts.
7.2. The Company will record a Pre-Service inspection and a Post-Service inspection, apply Tamper Seals and Liquid Damage Indicators, log Part batch and serial details against the service record, and provide a digital service receipt and Extended Warranty card.
7.3. The Company will not access personal data on the Device. Technicians are policy-prohibited from opening the gallery, messages, contacts, banking apps, or any other personal-data area of the Device. The Customer remains solely responsible for the security of their data.
8. Extended Warranty
8.1. Every standard Service includes a six (6) month Extended Warranty, bundled free. The Extended Warranty covers manufacturing defects in the installed Part and workmanship defects, and excludes physical damage, liquid damage, tamper, third-party repair, software issues, and failures originating in components not serviced by the Company. The full scope and exclusions are set out in the Extended Warranty Policy, which forms part of these Terms.
8.2. The Company does not sell paid protection plans, accidental damage cover, physical damage cover, or any insurance product.
9. Cascading and underlying-fault position
9.1. The Customer acknowledges that symptoms presenting on the screen, battery, speaker, or charging behaviour of the Device may originate from underlying components on the motherboard, including but not limited to the Display IC, Touch IC, Backlight IC, Power Management IC (PMIC), Charging IC, Audio IC, SoC, GPU, memory, modem, FPC pads on the motherboard, latent liquid-damage corrosion, or pre-existing battery faults causing thermal events.
9.2. The Company does not perform motherboard or chip-level diagnostics in-house and makes no representation as to the health of any component not replaced by it.
9.3. The Extended Warranty does not apply to failures of an installed Part caused by, contributed to by, or originating from any component not serviced by the Company.
9.4. Discovery During Service. If a fault of the kind described in clause 9.1 is identified during Service, the Customer may elect to (a) abort the Service, pay the Diagnostic Fee, and receive the Device back reassembled; or (b) proceed on a "best-effort, no-warranty" basis, in which case the Extended Warranty does not apply to that Service.
10. Cancellations, no-shows, and visit charges
10.1. Cancellations, rescheduling, no-shows, Visit Fees, and Diagnostic Fees are governed by the Refund, Cancellation, Visit Charge and No-Show Policy, which forms part of these Terms.
11. Privacy and data
11.1. The Company's collection and processing of personal data is governed by the Privacy Policy, which forms part of these Terms and complies with the Digital Personal Data Protection Act, 2023.
12. Limitation of liability
12.1. The total aggregate liability of the Company arising out of or in connection with a Service, whether in contract, tort, statute, or otherwise, is capped at the amount paid by the Customer for that specific Service.
12.2. The Company will not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of data, loss of contacts, photos, messages, app data, eSIM profiles, stored credentials, loss of use, loss of business, or loss of profits.
12.3. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law, including under the Consumer Protection Act, 2019.
13. Indemnity
13.1. The Customer will indemnify and hold the Company harmless against all claims, losses, and expenses arising from (a) the Customer's breach of these Terms, (b) the Customer's failure to disclose Device history, (c) any third-party claim that the Customer is not the lawful owner of the Device, or (d) any data on the Device that is unlawful, infringing, or in violation of any applicable law.
14. Force majeure
14.1. Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, war, riot, civil unrest, fire, flood, pandemic, governmental action, internet or telecommunication failures, or supplier failures.
15. Suspension and termination
15.1. The Company may suspend or terminate Services for any Customer who breaches these Terms, attempts to defraud the Company, uses abusive or threatening behaviour towards staff, or repeatedly raises false or vexatious claims.
16. Governing law and dispute resolution
16.1. These Terms are governed by the laws of India.
16.2. Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration before a sole arbitrator appointed by the Company. The seat and venue of arbitration shall be Bengaluru, Karnataka. The arbitration shall be conducted in the English language under the Arbitration and Conciliation Act, 1996.
16.3. Consumer rights preserved. Nothing in clause 16.2 prevents a Customer who qualifies as a "consumer" under the Consumer Protection Act, 2019 from approaching the appropriate Consumer Dispute Redressal Commission.
16.4. Jurisdiction. Subject to clauses 16.2 and 16.3, the courts at Bengaluru, Karnataka have exclusive jurisdiction.
17. Notices
17.1. Notices to the Company must be sent to doorfixmobile@gmail.com or to the registered office address.
17.2. Notices to the Customer will be sent to the email address, phone number, or address recorded against the Customer's Booking.
18. Severability and entire agreement
18.1. If any clause of these Terms is found to be unenforceable, the remaining clauses continue in full force and effect.
18.2. These Terms, together with the Privacy Policy, Extended Warranty Policy, Refund Policy, Pre-Service Consent, Post-Service Acceptance, Tamper Seal Disclosure, Vendor Outsourcing Consent, Data Loss Disclaimer, Limitation of Liability Notice, and Grievance Redressal Policy, constitute the entire agreement between the parties and supersede all prior agreements or understandings. The pre-existing condition record, device lien, abandoned device, no-fix policy, repair video consent, doorstep safety, and turnaround time provisions in clauses 6A through 6E and 5.5 through 5.6 are integral parts of these Terms.
19. Changes to these Terms
19.1. The Company may update these Terms from time to time. The "Last Updated" date at the top reflects the latest revision. Continued use of the Services after a revision constitutes acceptance of the revised Terms.
20. Contact
For any question about these Terms, please contact us.
- DoorFix Mobile
- Registered office: Cubbonpet Main Road, Bangalore 560002, Karnataka, India
- Email: doorfixmobile@gmail.com
- Phone: +91 96060 72062
- Website: https://doorfixmobile.com
- GST: Not registered (small business under the registration threshold)